Hotels in Playacar Fase I

"I’ve stayed here for about 40 weeks over the last 17 years. It’s always my go to. I wish the hotel would offer direct booking options for regular customers that are competitive or better than third party booking sites. Like they used to. Seems like it would be more beneficial for the hotel if they had less overhead. Most of tur wireless access points have been removed and there is very limited wifi on the property now unless you are in the lobby or restaurants. Room wifi was non existent in 1220 and no one in my group of 12 had room wifi. Roaming is a must if you need to manage your business remotely. It seems like the quality ebbs and flows since Mr Toledo & Falcon passed away. "

"Room was spotless the staff was truly amazing. They went over and beyond. They were truly amazing "

"The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous!"

"From the moment we arrived it was clean and luxury. Even their daily cleans of the room were comprehensive. Special shoutout to the free activities at the beach (paddle boarding, kayaking, hobie cat, and others) the staff there were so helpful on knowledge surrounding the area. The lagoon all the way to the last pool were wonderful and provided a variety of calm to liveliness. The Cenotes were noticeably heated. I chose this resort specifically to have an all inclusive with good food and it was great. I could rave on and on about every detail, there was not one thing I would change."

"Everything was very pleasant, the hotel, the staff, the beach, the food, the room service, special thanks to Expedia for everything you do for us, it will not be forgotten!!!"

"The rooms are great. All of the staff is amazing. This is our 5th time back. 2x as the Royale, 2x as Hilton and now once as Hyatt."

"All of the above. We enjoyed the night activities, the food, and the room. "

"We had an amazing stay at Grand Palladium Kantenah Family Selection. Everything was excellent, from the staff to the amenities. The beach was absolutely beautiful, and the staff were incredibly friendly, welcoming, and always helpful. The food was outstanding with plenty of great options for the whole family. We’ve been to Riviera Maya 6 times and stayed at different resorts, and this was by far our favorite. It’s truly family-oriented and made for a relaxing, memorable vacation."

"The resort is a paradise! The staff are friendly and helpful. "