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Hacienda Real del Caribe

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Real del Caribe

Outdoor pool
Front of property
Lobby sitting area
Minibar, in-room safe, desk, blackout drapes
Standard superior queen | View from room

Reviews

8.2 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The price is $52
$66 total
includes taxes & fees
Dec 11 - Dec 12

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room selected at Check-in

Minibar, in-room safe, desk, blackout drapes

Room selected at Check-in

Highlights

Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Deep soaking bathtub
Minibar
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Minibar, in-room safe, desk, blackout drapes

Standard superior queen

Highlights

Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Deep soaking bathtub
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Minibar, in-room safe, desk, blackout drapes

Standard double queen

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 6 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Superior With Bathtub

Minibar, in-room safe, desk, blackout drapes

Room Superior With Bathtub

  • Sleeps 4
  • 2 Queen Bed(s)

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9.0 out of 10, Wonderful, (804)
The price is $44
$56 total
includes taxes & fees
Nov 24 - Nov 25
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About the neighborhood

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Restaurante Veracruz - ‬1 min walk

About this property

Hacienda Real del Caribe

Hacienda Real del Caribe features a rooftop terrace and puts you just steps from Quinta Avenida. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at MAGNOLIAS, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers say good things about the helpful staff and location.

Languages

English, French, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 58 rooms

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children's menu

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Stair-free path to entrance

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10 for adults and USD 8 for children
  • Airport shuttle service is offered for an extra charge of USD 85 per vehicle (one-way, maximum occupancy 2)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 20 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 7 costs USD 25 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe offer free cancellation for a full refund?
Yes, Hacienda Real del Caribe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hacienda Real del Caribe?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hacienda Real del Caribe?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hacienda Real del Caribe?
Sorry, there's no onsite parking at Hacienda Real del Caribe.
Is airport shuttle service offered by Hacienda Real del Caribe?
Yes, an airport shuttle is available. The charge is USD 85 per vehicle one-way.
What are the check-in and check-out times at Hacienda Real del Caribe?
Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Hacienda Real del Caribe?
No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min walk) is nearby.
What is there to do at Hacienda Real del Caribe and nearby?
Hacienda Real del Caribe has an outdoor pool and a garden.
Are there restaurants at or near Hacienda Real del Caribe?
Yes, MAGNOLIAS offers American cuisine.
Does Hacienda Real del Caribe have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hacienda Real del Caribe like?
Hacienda Real del Caribe is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida. Travelers say this hotel is in a good location.

Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Was good at one time changed
We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
Tieh, 1-night trip
Verified Hoteles.com guest review

4/10 Fair

Not as good as it was .
We asked for a quiet room however all nite heard music . This hotel try’sto be clean but lamp shade on all lamps have mold painted over dust . Should replace mold is bad to inhale .no more coffee in room or water bottles . Told its budget cuts .
Tieh, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Mix up but great service
Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Tieh, 1-night business trip
Verified Hoteles.com guest review

2/10 Poor

very weak wi-fi, loud music at night...one clerk not very honest at front desk
Bernard, 3-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
CLAUDIA, 2-night family trip
Verified Expedia guest review

6/10 Good

We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
Frances, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Reginald, 1-night trip
Verified Hoteles.com guest review

4/10 Fair

It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.
Tonya, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Isabel, 1-night trip
Verified Expedia guest review

8/10 Very Good

Friendly staff
Isabel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
Norma, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

No WiFi! No help offer just nope no WiFi
Thr lady at front desk was super helpful , room wasn’t ready it was raining and busy .She took our luggage to office said half hr room ready and we went to get a bite to eat. Returned room was ready . My only complaint is zero WiFi. I asked the young mand as the sweet lady was gone. He said no WiFi it happens ALOT ! I asked can’t you ck it and reboot router - nope ! People need WiFi to confirm flights etc this needs urgent attention. Otherwise very nice hotel.
Norma J, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

freddie, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

No hot water .
Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Norma J, 1-night trip
Verified Hoteles.com guest review

4/10 Fair

To much noise. You can't sleep before 2am. Never again.
dariyoush, 3-night trip
Verified Expedia guest review

6/10 Good

Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Oscar, 2-night trip with friends
Verified Hoteles.com guest review

6/10 Good

Barbara, 1-night trip
Verified Expedia guest review

8/10 Very Good

peter, 5-night trip
Verified Expedia guest review

6/10 Good

Jessica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Roger, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Martin, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
April, 7-night trip
Verified Expedia guest review

4/10 Fair

No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Patricia, 1-night trip
Verified Expedia guest review

2/10 Poor

Save your momey
The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Jimena, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Super céntrico y todo bien en hotel
Leslie, 4-night family trip
Verified Expedia guest review