The Fives Oceanfront - Puerto Morelos

El hotel está súper bonito, la playa muy linda y muy buena atención , voy a volver

Muy bien, agradable y tranquilo

The Fives is a complete Gem. After spending a day in Tulum only to find it was not our vibe we looked for a new home base last minute and found the the Fives. A town with incredible beaches, slower pace, mostly condos, the Fives is the biggest hotel there but not gaudy or intrusive. Service (Alejandra, Carlos stood out!) and room were incredible. Large size like a studio apartment, generous balcony for the cheapest room. It reminded of high end hotels in Vegas without the cheap gaudy side. It had classy, peaceful features throughout. Incredible rooftop pool and views. Pristine beach. Design and use of space thought out including not putting the elevators near rooms. The pictures don't really do it justice. For someone that puts a high value on quiet, this was the perfect place. We ate all our meals in the restaurant and the food was excellent. They took incredible care with my husband and I's food allergies. I don't expect hotel food to be especially good but this was an exception. Huge portion sizes, varied menus and priced relatively inexpensively. This place was never a part of our planned trip but we will be coming back. Staff were friendly, helpful, responsive and went the extra mile. The Fives also had some interesting technology like room keys that are waterproof bracelets so you never had keep track of a plastic card. Walking distance to anything you want to do include snorkeling on the second largest reef in the world all in front of the hotel.

Both elevators were not working morning I left the hotel! I don't expect this of such a nice place. Also, the staff COULD have been more attentive and helpful. My covid test had expired and they told me there is only one option waiting till the morning when I had the flight and that would not be enough time to get tested and results and flight. I am happy I spoke to a cabbie who took me to the lab where it was done immediately and all worked out thanks to him. Staff seemed not to care or somewhat complacent and withdrawn.

property was extremely nice and well kept. drinks were awesome. clean rooms and throughout. staff were just the best. honestly i have nothing to say negative

New hotel, everything feels fresh. Loved the rooftop pool/lounge/bar area! Plenty of options to kick back (rooftop pool, ground level pool or beach). Attentative service. On the improvement side, I was not a fan of the lack of privacy between the balconies, as it took away from the experience of using the jacuzzi when you have somebody staring straight at you a few feet away. This could be remedied by mounting some sort of semi-transparent dividers. I would strongly advise the hotel to consider it.

A beautiful, clean hotel. Very welcoming and friendly.

The beach was beautiful and clean every day, staff was excellent and very accomodating. The romantic beach dinner was beyond perfect and the property was always clean. The roof top was a great place to relax and watch sunsets before dinner.

This is by far, the #1 hotel in Puerto Morelos. First of all, the check in host and hosteses greet you in a very professional manner, and take care of you from beginning to the end of your stay. We were celebrating my boyfriend's 50th birthday, and Jenny, Christian, Zalci and Reyna made it the most memorable day for my boyfriend. The rooms are impeccable! Clean and Spacious. We stayed in a 1 bedroom suite with ocean view..and a jacuzzi tub on a very large patio. The maids go far and beyond to make sure you have everything you need in the suite. They even made the most beautiful decoration on the bed with a birthday cake made from towels and a message that said Happy Birthday and had beautiful ballons all around the bed! Huge surprise for him. We ate at their restaurant there called Romarley..ocean front and amazing food. We had a hamburger and lamb chops, and wow..delicious..and very reasonably priced! Also, had live band there which was amazing as well. We couldn't of had a better experience. This is a must stay hotel in Puerto Morelos. No matter what the occassion is, you will not be disappointed. Also..check out the rooftop pool overlooking the ocean for amazing views! Thanks again Staff for making this the best birthday ever for my boyfriend. We will be back and will send many referrals to this hotel!

Everything was great what i didnt like was that I was not given the option to do all inclusive when making my reservation online