Hotels in Maroma

"This was third visit at this resort. The food and staff are wonderful!! The rooms are showing a little wear and tear. The room was super clean and the amenities are always nice. "

"Good "

"If I could rate with zero I could. The manager Victor Lopez ( that’s what he said ) did not help at all with all the incidents that happened to us. How to start: it was my 30 birthday and we called many times before coming to the hotel to make sure that the rooms were next to each other (I was traveling with my son, mother and husband) . They promised it would be like this, during the check in time they said that only one room was ready (even if the check in time is at 15h) we were kind enough to say « no worries » we will be back later … surprise surprise they sent my mother 4 floors far from us . The receptionist didn’t want to tell us the truth during the check in time so she just decided to tell us to come back « later « . The tv remote didn’t work at all.. he called and they say they didn’t have another LOL … for the price we paid this hotel isn’t worth it. I recommend staying in another all inclusive and just paying the parks separately. Also… I wouldn’t describe the hotel as all inclusive .. they have many things that aren’t included . Also at night , (midnight) there was a huge noise in the room. We called the reception and they came 40 mins later . The technicien said it was the filter of the pool or sth like that since our room was close to the central . They turned it off like 30 mins later so we finally went to sleep ….. not to forget that we ordered room service and they confirmed our order by calling to the phone and 40 mins later they called to cancel ."

"NOT A LGBT FRIENDLY HOTEL! My boyfriend and I stayed Feb 26- March 3rd. Our experience was just disappointing. We felt neglected and ignored by staff workers at every restaurant. Our final straw was our last night when we had reservations at 9:30 and never received our main entrees and when we asked about them they said the kitchen was closed. Keep in mind they close at 11 so imagine how long we waited for our food. Our server Luis never asked if we wanted another round of drinks or dessert. I went and spoke with the front desk about our entire experience. As we were waiting the night manager Oleg and a security came up to the desk. He called us up and greeted us with our room number. I explained our experience and how we’ve felt very uncomfortable during our stay. He told me and I quote “We have 3 gay people working here and we have no problems.” And then he proceeded to point to the security guard and say “shes gay too” SO UNPROFESSIONAL! After talking in circles he offered to get us room service, which takes 45 min to an hour. So basically he didnt help us with anything or offer anything. Absolutely HORRIBLE SERVICE. To everyone in the community do NOT stay here. "

"Beautiful resort,excellent staff service & very good food."

"Great resort to stay, I had Gabriella help me out with booking and setting up some extra amentities. Also Ariz and Yhara helped me every step of the way with some recommendations, service, and reservations at the resturants (which were all very good). Very great staff and everyone is so nice! Definitely recommend going here!!"

"Friendly and pool party was fun"

"Loved our stay here, the place is beautiful, lots of different food. The beach has lots of seaweed but the hotel had people cleaning it up. The beach was nice but it is very rocky, definitely recommend water shoes!"

"This is not the adults-only experience younger travelers might expect. The resort feels more geared toward seniors and has a very quiet, low-energy atmosphere. If you’re looking for a lively, child-free getaway, this may not be the right place for you. The food was also very disappointing. I’m not a picky eater, but the quality was far below what I would expect from a 5-star resort. I’ve stayed at 4-star resorts with much better food. To make matters worse, there was ongoing construction in two buildings — one near the main lobby and amenities, and one close to our room. We were not informed in advance and paid full price. The daily noise from 9 a.m. to 5 p.m. made it hard to relax. Overall, I would not recommend staying here and suggest looking at other options."