Villa Årsta

I booked a double room through the app, which doesn't allow screenshots so you can't prove the room you selected. Hotels.com do not confirm a double room or twin room booking in their confirmation emails with this hotel: you have to tell the hotel in the notes when you book or call hotels.com to confirm your preference, and I didn't realise this. When I arrived with my partner we were given a twin room. We asked a member of the hotel staff about our booking and he confirmed a double room was booked but they didn't have enough double rooms, he advised we speak to the manager the following morning. We did this, but she denied we booked a double room, hotel.com backed her up despite myself and the member of staff knowing otherwise. In my phone call to hotels.com the operative didn't like me enquiring about my booking and offered to send me the confirmation email that confirms nothing I said ok... She resent the email 10 times! All this is to say, if you book a double room or twin, they cannot guarantee you will get one. Customers should be made aware of this in when they select a room BEFORE the booking is confirmed, not after, and advised to put their preference in the notes to the hotel. I don't understand why the manager didnt tell the truth about this or why the hotels.com operative was rude. Every other part of my stay was acceptable. But unfortunately the whole incident has left a bad impression of Hotels.com and Villa Arsta.

Perfect place if you want to stay a little bit outside the city centre. Local train just around the corner to get you to the centre in a few minures. Very quiet apartment and a good sized room with all you really need - we had a room with a huge double bed plus one single bed. Big room with a big bathroom. Service was excellent and the staff was super friendly. You should not expect too much service because it really is an apartment hotel. Still it is very tidy and looks good overall. Food service is limited to breakfast for 40 Swedish Crowns that is almost 4 Euros. Breakfast is not so advanced but still you get serial and youghurt and bread with cheese and ham and stuff like that. Room was very clean and there is all you need for cooking and also a Microvawe owen. Also a good size fridge and a spatious freezer. The big bathroom has a shower and also equipped with a hair dryer. The sitting room is in the same room as the beds, but the room is huge. The sitting room has a nice sofa and a reasonably wide screen TV. Big windows out towards the railroad that still doesn't bother you with noise, even though it is close. The room is a few floors up so there is minimum risk for anyone to see inside. There are nevertheless big curtains to protect your privacy. We really loved the room and will definetely come back. You get a lot of squaremetres for the money and really for a good price. Even if you arrive after the check in hours, you will be greeted by personel for the room keys.

Outdated hotel, horrible smell in the room and absolutely not worth the money!!!

Good price - out of the city But close to a station just 2 stops to the centre on 1 stop to trendy Sodermalm

Tyckte det var stora rum med pentry och soffa ptecis vad vi ville ha. Men väldigt slitet då man får inte vara kräsen

Det var jätte kallt i rummet.(en av fönstret kunde inte stängas och det var lyhörd. Det var skrikande mitt på natten och var smårt att att såva med ett barn. Vi sa till receptionen att det var kallt på rummet och hon skulle komma med extra värme fläkt men fanns inte när vi komm tillbaka från våran aktivitet. det positiva var att receptionen var trevlig och rummet var bra städat och frukosten var bra. det var rent i korridoren och parkering fanns. jag ger det 5 av 10 betyg.

Läget mycket bra, väldigt nära pendeltåg och tvärbanan, på utkanten av Stockholm; personalen väldigt trevligt. Rummet hade fläckar som kunde lätt tagits bort, särskilt i köket, etc- allt utdaterad och i behov av renovering. Badrummet var ganska rent. Generellt ett genomsnitt betyg för vad det representerar för pengarna men renhet och standard borde förbättras (oavsett priset!) Frukost- saknade salt och peppar- man kan små sachetter som på MacDonald, etc och inte i burk om folk ”lånar” dem...., man kunde ha mera frukt och variera maten (samma sak varje dag, inga pannkakor och ägg mycket hårda). Men som sagt, folk som arbetar där var mycket vänliga och hjälpsamma och man känner sig trygg. Tack för vistelsen, Monika

Nulla di particolare solo vicina al metrò per il resto struttura che necessita una ristrutturazione

Väldigt smutsigt inne på rummet, sängkläder smutsiga. Hotellrummet ser inte alls ut som på bilderna, såg mer ut som ett vandrarhem. Inget att rekomendera till andra. Dock var det bra service

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