My family and I stayed at the Holiday Inn Vancouver Downtown hotel from July 12-16, stay which I booked and paid via Expedia.
On the night of Saturday July 15th, we arrived at our room and the room temperature was 31C. We tried to see if it was that’s the A/C that was off (although we had not moved anything when we left at around 9am that day).
After 15 min we called the front desk, q gentlemen came up to my room (704) and said that the A/C was struggling because it was so hot, he opened the window and advised that it would cool down in about 20-30 min. We waited and nothing it only went to 29c with A/C blowing out hot air at which point we called the front desk again and the offered to move us to a lower floor room (level 3) but it was also hot at 25C and were told it would not cool down further as the A/C wasn’t working.
At about 12:30 I called the front desk again because nobody was able to sleep and the noise from the street was also horrible.
I went down and at first they told me there was nothing they could do, and it was only until I became loud and threatened to camp in the lobby then magically they had 2 single rooms they could offer us with the A/C working.
At about 1am my family and I moved to these new rooms, but by then after having arrived at 10pm at the hotel, 3 hrs later everybody so tired were we able to get some sleep as we had a very early AM tour next day