I stayed at this hotel for about 10 days. The online reviews seem manipulated, as the 9.4 out of 10 rating does not match my experience. Here are the positive and negative aspects I observed
Positive aspects:
- Room cleanliness was acceptable.
- Most of the staff were friendly and attentive.
- The price is affordable compared to other hotels in Guadalajara.
- The hotel’s taxi service is cheaper than nearby taxi stands.
Negative aspects:
- My room was next to a drainage pipe, and for five nights a strong sewage odor entered the room, which was unacceptable.
- The pool water was dirty, and several gym machines were broken.
- To change the sheets, guests have to strip the bed and place the used sheets on a pillow, which is uncomfortable and unhygienic, increasing the risk of exposure to germs or parasites.
- It seems the owner instructs staff to save costs at all times: if you ask for an extra bottle of water, some staff will give it, others will not, and some try to sell it, regardless of whether the restaurant is open.
- On one occasion, I received towels with black grease stains, suggesting they were not properly cleaned.
In summary:
I do not recommend this hotel and would not stay here again. The positive aspects do not outweigh the many deficiencies I experienced.