If you don't speak some Mandarin Chinese, don't stay here. I speak enough to get by. No English is spoken here. By all means, bring your hotel itinerary. When I said 'Expedia', staff had no idea what I meant. After I showed them my itinerary, they asked for me to pay for the room. I had to say in Chinese that I already paid for it. And the room was as basic as you can get. The worst part, the room had a Chinese squat toilet, which are common in Kunming, No bottled water or toilet paper was furnished. But the room had a box of kleenex. It was noisy. Inbound airplanes landing at Kunming airport flew by my room all night. Besides that, dogs barked and people inside and outside the hotel made noise. Maybe a room on the other side of the hotel would have been more quiet. The hotel has no AC or elevator. But there was hot water, and the hotel van dropped me off on time at the airport. That's worth something.