What a hotel! We had the best time, me and my family celebrated Christmas together ( after 11 years of not being home for Christmas) and this hotel just delivered everything we wanted, even more! The customer service is outstanding and so many other hotels can take example from this hotel! Fantastic location, beautiful scenery, food selection excellent. The only downside was the hotel only had only one lift, most of the time full. We didn’t mind, but some people with health issues can struggle to walk up the stairs (several floors.) Also, very small gym, next to saunas, very humid and hot and not enough equipments. Signages at the hotel could be displayed bit more visible, as was bit confusing from the beginning to find the right places (perhaps orientation map for customers to be provided etc) Apart of it, we loved it :) thank you x