We had seen some bad reviews about this property, but we booked it because there were very few options for our dates (we hadn't realised we were booking in the middle of Schoolies season till we saw all the schoolies!).
Our apartment was a delight, comfortable and clean, and we loved the ambience of the building and its grounds. Very handy to everything we wanted nearby including cafes, shops and the fabulous Gold Coast tram. We would stay again.
The downside was very poor communications from the management. We emailed before arrival wanting to check on arriving after reception hours (ie, 7pm) but got no response. It was fortunate I phoned, as you need a code to get through the gate and then into a key box, and phoning was the only way we discovered this. They then took two lots of a $A300 bond from my credit card, one the bond they said they would take, the other a second one put through after I emailed them a photo of my credit card and driver's licence, which they asked for in the phone call. I had to ask several times in person at reception and by emails to get that $A600 back which they did, in two separate transactions a couple of days apart. A very odd procedure.
Oh and we couldn't find anything about internet access; there was meant to be a sign of some kind in our apartment. Never mind, I just ran my laptop off my phone hotspot which I often do anyway.
But these issues aside, we really liked the apartment, which was on the ground floor. Very lush area.