Overall, it was the only unpleasant stay on my trip, and I visited Scotland, England, Portugal and Morocco on this trip. To start, the RIad (Hotel) is hidden in a not that nice part of the medina.
When our tour guide came to pick us up for a tour the reception girl told him that we had checked our already (not true), fortunately, I overheard my name and came to meet our guide.
Last,, but not least, it is the only hotel in all the countries that I have been that has charged us for a map of the city (one euro). It is not the amount, but the gesture.