To say my boyfriend and I are infuriated would be an understatement. I called the hotel earlier on the day of our reservation to see if there was any way we could check in at 3pm instead of 4pm. The woman I spoke to assured us she would talk to the head of housekeeping to prioritize our room. Unfortunately, we were running late anyway and didn’t get to the hotel until 4:15pm. Reminder that checkin time was originally 4pm. We waited in lin for almost a half hour, as only one person was working at the front desk. The woman at the desk then informed us that our room was not ready and had not been cleaned. We informed her that we needed to get ready and leave the hotel by 5:15pm in order to make it to a wedding we were going to. We communicated this, and she directed us to get ready in the public bathroom. When we voiced our frustration that we would not make it back to the hotel before midnight, missing our check-in window, she said there was nothing that could be done. We responsibly showed up during check-in time, an hour before we needed to leave the hotel, and because our room was not ready, we got screwed out of our room for the night. Not only that, we had to get ready for a black tie wedding in a public bathroom in under 30 minutes. I will never be booking with this hotel again, and I will be sure to steer clear of Embassy Suites moving forward. We will be seeking a full refund.