I have been a guest here several times and was always happy with the accomodations and service, as well as the food. When I was here in September, I was pleased to see the upgrading of the hallways.
This visit was remarkably disappointing on a number of points. Upon making my reservations, I requested rooms on the ground level, near an entrance as my mother, who is 97 and uses a cane, would have trouble with stairs and long walks. We were given rooms 137 and 139, which required a rather lengthy walk from entrance E, which also has no handicap parking. We had requested maid service for the room prior to 8pm the night before, via phone, and the next morning there were no fresh towels, soap, or lotion. All they did was turn off the heat so we returned to a cold, Unser iced room. I went to the desk to ask for towels, soap, and lotion around 4pm and two visits to the desk later, I had them by 10:30. The front desk clerks at night were often no where to be found.
At each stay, we have enjoyed meals at the restaurant. This last trip, I ordered the half rack of ribs. I was served something that had two actual ribs with meat and the rest was a slab of fat in barbeque sauce. I realize that the halls full of unsupervised and poorly behaved children is not the fault of the hotel and is likely why the pool smelled like a urinal.
Seeing that my last visit was a full month ago, you can imagine my shock at how much things had declined
As I have to come to Fredericton often, t Inn has becom.