Novum Hotel Holstenwall Hamburg Neustadt

The wifi was awfull... and the breakfast was a little bit little

Ubicación perfecta para conocer Hamburgo ,cerca del metro y de los lugares más importantes de la ciudad

Un buen hotel para pasarse unos días en Hamburgo, bien ubicado a 10 minutos caminando del Barrio Rojo y a 20 del Centro. Zona tranquila con un parque frente al hotel. Proximidad de transporte cercano. Hotel con reminiscencias de antiguo, pero muy bien conservado.Y limpio tanto en zonas comunes como en la habitación. Check in rápido sin problemas. Atención profesional y atenta de parte del recepcionista. Habitación pequeña considerando que era una family room compartida con mi mujer y mis dos hijas que ya son mayores, pero suficiente dado que no llevábamos mucho equipaje. Estuvimos tres noches.La habitación constaba de un pequeño vestíbulo con un pequeño ropero y una mesita redonda, enfrente del cuarto de baño, con plato ducha y suficientes aminities (gel de ducha y champú en un bote), y toallas que cambiaban diariamente. El espacio para las camas era reducido dado que frente a nuestra cama doble de matrimonio con dos edredones separados, se hallaba el sofá cama doble de mis hijas, igualmente con dos edredones, muy propio del norte de Europa. Daba al exterior y en ocasiones de noche se oía el ruido de alguna sirena de la policía o de alguna ambulancia. pero en general era una zona tranquila.Y aparentemente segura. El desayuno básico pero suficiente. Quizá se echaba en falta bollería, aunque no es de nuestro gusto. Así como cosas calientes como huevos revueltos y naranjada natural. Pero era suficiente como para desayunar. Por el precio pagado, la ubicación y limpieza, repetiría

El hotel tiene un sitio estupendo. Está a 15 minutos andando de todo lo más importante que ver en Hamburgo. Está muy limpio y la atención recibida por el personal es buena. En el buffet del desayuno hemos echado en falta algo más de fruta y dulces, pero en general el hotel es ltamente recomendable para pasar tres noches en Hamburgo.

Very comfortable hotel and close to Reeperbahn with its clubs, pubs and restaurants. Super clean! Although I didn't chat that much with the staff (corona times) they were very helpful when I needed anything. I've seen some reviews concerned about the noise. There's a big street with lots of traffic just outside the hotel but I had an upper floor room and didn't hear anything at all (and I had the window open at night). Will book it again. ps. didn't have breakfast at the hotel due to the corona situation

Everything was OK, nothing exceptional. Just fair. There was a mess about the breakfast, as staff was restricting how much each person could eat.

The best thing it was the cleanliness and the location. The mattress was awful. On our first night at the hotel, we wake up at small hours in the morning with people laughing and talking on the corridor for ages and the reception staff did not do anything about it. Breakfast did not have any dairy free options. As they did not have any dairy free options,in the afternoon I went to the supermarket and bought a big pot of dairy free yogurt. While asking at the reception if they have a spoon as I was hungry, staff were the most unfriendly and rude I ever seen in a hotel reception. The receptionist said that we were in a hotel, and when my husband said, yes, and we are staying here is why we are asking for a spoon. the receptionist asked our room number and requested the key to make sure we were there. When we showed them the key, he just looked at me and said no spoon and no kitchen. His reaction it would not be much different if I have asked for a gun. I am sure that if one day I return to Hamburg I would not stay in this hotel. Reception should be able to help guests, listen their needs, willing to help when they need anything, not treating them in such unfriendly way. I cannot understand how people so unfriendly and rude can work in a hotel reception.

For a short stay perfect however breakfast is poor

Rude staff

The location of this hotel is decent considering the price, but the locks on the doors are very inconvenient. They are confusing, even after I had an attendant show me how it worked I was worried that if I left the room I wouldn’t be able to get back in. The water pressure in the shower was not great either. But overall an ok experience.