The accessible room we stayed in seemed to be the stepchild of this facility. Located as far as possible from the lobby, it was arduous to reach. The carpet in the room, and in the hallway, seems not to have been deep cleaned by decades, stained and grungy. The office chair at the desk in the room was broken. The pool's heating was broken. The hot water for tea in the lobby was less than tepid. Really appalling conditions, more like a bargain hotel than a Hilton property, and outrageous to charge top rates for such a poorly maintained hotel. Over $650 for two nights! The hotel industry needs to stop claiming poverty after covid and start treating its guests with more respect for their money in these times. Would truly like a refund or voucher.