Came to check in at 4:30 p.m. and couldn't get the room I booked over a month ago. I waited 45 minutes to be told our room wasn't ready. Our event started at 7 p.m., so we had to get ready in the bathroom. When I left, I was fourth in line. I got a call during the concert and called back, confirming that we still had a room waiting upon our arrival. At about 1:30 a.m., I was told our room had been given away and that it would be a few minutes, 5 to 10. It ended up being a guy who was drunk and harassing my daughters, getting really close to them, and security was letting it happen. When we finally got to the room, we had no blankets. The air conditioner was on, and it wouldn't change to heat mode. I ended up going and getting the blankets and overpaid for snacks that took 15 minutes to pay for. The room was okay, but by the time I laid down after everything, it was 4 a.m., and I was highly upset. I didn't have a place to get ready, shower, or eat before my event, and then I was exhausted getting back and was even more mad my room was given away. I record all conversations on the phone, so I was reassured that our room would be ready, and it was not. Definitely not a good experience. Don't stay here if there's more than one event going on in Detroit. I probably will not stay here ever again. Ended up with 50% but will definitely do research if something like that happens i have a back up willofrefund.