We would not have stayed except we arrived after the 5 hour drive to Jacksonville and appointment at Mayo Clinic and were tired. Hotel was under renovations, lobby closed, only one elevator working and it was down for at least 15 minutes (we and several other quests waited. Three of the guests, including my husband, had come form appointments at Mayo Clinic. 2 were in wheel chairs, one with head bandaged from surgery. Front desk person said, "it is being worked on" when I told her about the situation. I explained I'm sorry is not a good response with you had at least 3 ill and recovering patients waiting to get to their room and rest. She said she could not do anything more. Whole first floor rooms were under construction. Got to room and there was only a desk chair to sit in, no couch no other chairs. When I complained, that night a lounge chair was brought to the room and left outside the door, It would not fit into the room. Did not want to sit in hall. NO warning of construction going on when room was reserved. We chose this hotel because the last trip to Mayo we stayed in Holiday Inn Express and they were under renovations and we checked out.