FLAWLESS. Seriously, from check in to check out, these people are ON IT! Beautiful, clean, secure studio apartment was perfect for 4 days in Chicago. Everything was walkable, including the train. It was nice to have a full size fridge w ice maker and a washer and dryer. They were so attentive, even bringing me a box fan (I sleep hot). Beds were memory foam and seemed new-super comfortable! We left unopened soda for the next people :) Will def stay here again. Thank you KASA :)