Extended Stay America Suites Virginia Beach

Wonderful and great place to stay, especially when you have family. The kitchenette was a PLUS, staff was wonderful also. Will definitely be back.

Bryant, Viaje familiar de 2 noches, ago. 6, 2021

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I rented a room for my nephew to stay rather than drive 2.5 hours from VA Beach after a concert. However, because he was not 21 the hotel would not allow him to stay. In the meantime, they STILL charged me for the room. And the manager only told me I’d have to take it up with hotels.com. In short, don’t make a reservation there. If you don’t meet their “policy” requirements - which I could not find on hotels.com - they won’t let you stay and they will keep your money anyway.

Michael, Viaje familiar de 1 noche, ago. 5, 2021

Comentario auténtico de un huésped de Hoteles.com

DO NOT STAY HERE! You will regret it.

The staff, especially Jabrir, were rude and extremely disinterested in providing excellent customer service. The general manager was evasive when asked specific questions about daily rates. Michael, the night shift person at the front desk, was the exception. He was polite, pleasant and helpful. He even SMILED. There were cigarette butts all over the parking lot and even in the mulch right outside the entrance door and the windows to my room which was on the ground floor. I am not talking about 1 or 2, even 10. There were easily 30 to 40 cigarettes in my view, where ever I looked. They were finally picked up, from the mulch only, on the day before we checked out. DISGUSTING We were never offered clean towels or an extra garbage bag. Housekeeper ignored me when I went to ask for more, until the point I was 2 feet from her and she couldn't pretend to not hear me anymore. And she rolled her eyes when I asked....

Viaje de 8 noches, jul. 28, 2021

Comentario auténtico de un huésped de Hoteles.com

Bedbugs

This hotel has bedbugs. I walked in and, as others have stated, it did not look as expected. The carpets were dirty and stained. One of the windows in the first room we were in was nasty and looked like there was rust or something on it. From the beginning I just had a feeling there were bedbugs. I searched for them and found a carpet beetle on the box spring under the headboard along with hair, fur, crumbs, and dust. I did not find bedbugs until day two I saw one crawling on the wall! I notified management immediately and they moved us to a room in a different building and washed all our stuff for us. I don’t know what they used, but our stuff came back smelling like chlorine and it was discolored (black socks turned brown, colored clothes were lighter or the colors mixed together). The hotel refunded one night and the $100 incident deposit.

Viaje familiar de 6 noches, jul. 18, 2021

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roach problem

Everything was great except the room. I found a few roaches, thats it.

Tyrone, Viaje de 9 noches, jul. 9, 2021

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Not impressive...at all.

Really not impressed.

Deana, Viaje familiar de 1 noche, jul. 4, 2021

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smoking charge

I really resent having to pay $50 upfront, even though it is supposedly returnable, just in case someone smokes. I am a non smoker and I paid online before even arriving and to be asked to shell out more money irritated the hell out of me. Especially when the lobby smelled like poop!

Viaje de 1 noche, jun. 22, 2021

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Had to check in without going to the room. Got in late and room was not as advertised….couldn’t sleep four. Smelled like someone had smoked in it and smell was covered up with worse smelling chemicals or something. Family was holding their nose and begging to go elsewhere. Front desk apologetic and refunded reservation but stayed that Travelocity would have to process the refund. Can you confirm this was done? Thank you, TD

Viaje familiar de 1 noche, jun. 19, 2021

Comentario auténtico de un huésped de Travelocity

The appearance is ok. We had stained wash clothes and towels in our room.

Viaje familiar de 1 noche, jun. 18, 2021

Comentario auténtico de un huésped de Expedia

Diamond in the ROUGH

The space of the hotel room was great for me and my family. We were excited to have a kitchen, which is needed if you are staying all week. Unfortunately, the oven would not close and the stove knobs were not clean. The kitchen blinds had brown stains on them. The couch was definitely worn. There were cobwebs in every room, which makes me nervous because if yall claim to be doing a deep cleaning and the rooms have cobwebs, that speaks volumes. The staff was excellent though. A quick suggestion if the hotel wants more people to come and come back for sure, do a thorough, deep cleaning every time. It may be more work, but it pays off. Also, change furniture often because people come and go and the furniture and appliances get worn. Do a thorough inspection of the property as well. The bedroom door was unable to close right and we literally had to lift the door to shut it. People have problems like that at home, they dont want to worry about those things on vacation. It was in a great spot, but for what I had to pay and deposit I should be entering into a better situation.

Stacey, Viaje familiar de 5 noches, jun. 13, 2021

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