Upon our arrival at the hotel, we were disappointed by the service at the front desk. The staff member who received us did not have a welcoming or helpful attitude.
When we entered our two rooms, we found that the pull-out sofas were in very poor condition. The one in room 109, in particular, was extremely small, with loose springs that made it impossible to sit on, let alone sleep on. Despite raising our concerns, the staff did not offer any assistance or solutions.
On the night of July 4th, we requested again to have the sofa replaced or repaired, but nothing was done. Instead, we were told that if we wanted to check out early, we would be refunded for any unused nights. As a result, we decided to check out today, Saturday, July 5th.
I am therefore requesting a refund for the night of July 5th, which we will not be using. Additionally, I would like to request further compensation for the many inconveniences we experienced during our stay.
The overall condition of the hotel was unacceptable:
• The hallway carpets were extremely dirty.
• There were no extra sheets available, and we had to request them.
• We were a group of eight (four people per room), yet only four towels were provided in total. We had to purchase additional towels ourselves from Walmart.
These issues significantly impacted the quality of our stay. I hope the hotel will take this matter seriously and respond promptly with the appropriate refund and compensation.