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Kempinski Hotel Cancún

5.0 star property
Savor ocean views from your beach cabana and rejuvenate with aromatherapy treatments. Experience ultimate relaxation in paradise.

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
View from property
Exterior
Miscellaneous
On the beach, white sand, beach cabanas, sun loungers
Located close to Luxury Avenue Shopping Mall, Kempinski Hotel Cancún offers an unforgettable experience. With a white sand beach, 6 on-site restaurants, and rejuvenating spa treatments at Kayantá Spa, this luxury resort is perfect for families and relaxation seekers alike. Take in the breathtaking views from the poolside bar or enjoy a game of pickleball; kids can explore the playground while you unwind with yoga classes or coffee at the café.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free beach club on site
  • Beach umbrellas

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club
  • Playground on site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
The current price is $259
$375 total
includes taxes & fees
Mar 17 - Mar 18

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Suite (Seafront)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seafront)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, down comforters, minibar, in-room safe

Panoramic Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 229 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil) | Premium bedding, down comforters, minibar, in-room safe

Suite (The Saasil)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Heating
Connecting rooms available
  • 177 sq m
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside) | Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seaside)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside) | Premium bedding, down comforters, minibar, in-room safe

Suite (Seaside)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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9.2 out of 10, Wonderful, (1002)
The price is $399
$553 total
includes taxes & fees
Mar 23 - Mar 24
JW Marriott Cancun Resort & Spa
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About the neighborhood

Map
Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 17 min walk
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬5 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

At Kempinski Hotel Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just a 5-minute drive from La Isla Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. The Club Grill, one of 6 restaurants, offers pool views and serves dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a health club. Fellow travelers love the helpful staff and overall property condition.

All inclusive

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 363 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 6 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Stroller
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 8 meeting rooms
  • Computer station
  • Conference center (290625 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1993
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • Health club
  • 2 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Full-service spa
  • Pickleball court
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Comprehensive food waste policy
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Belle Époque architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 60
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Front entrance ramp
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 39
  • Transfer shower
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 60
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Meal delivery service

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.88 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle service is offered for an extra charge of USD 200 per vehicle (roundtrip, maximum occupancy 7)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Kempinski Hotel Cancún offer free cancellation for a full refund?

Yes, Kempinski Hotel Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Cancún?

Yes, there are 2 outdoor pools.

Are pets allowed at Kempinski Hotel Cancún?

Sorry, pets aren't allowed.

Is parking offered on site at Kempinski Hotel Cancún?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Kempinski Hotel Cancún?

Yes, an airport shuttle is available. The charge is USD 200 per vehicle roundtrip.

What are the check-in and check-out times at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Kempinski Hotel Cancún?

No, this resort doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are both nearby.

What is there to do at Kempinski Hotel Cancún and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Kempinski Hotel Cancún also has 2 bars, a sauna, and a steam room, as well as beach cabanas and a garden.

Are there restaurants at or near Kempinski Hotel Cancún?

Yes, there are 6 onsite restaurants, featuring alfresco dining, seafood, and ocean views.

Does Kempinski Hotel Cancún have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Kempinski Hotel Cancún have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Kempinski Hotel Cancún like?

Kempinski Hotel Cancún is located on the Strip in Zona Hotelera, a short 18-minute walk from Hotel Zone Beaches and 2 minutes' walk from Ballenas Beach.

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Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful place, very attentive personnel
2-night trip

10/10 Exceptional

Exceptional
It was a perfect stay. Staff was amazing, rooms a big and the bedding was unreal.
Bilal, 4-night trip

10/10 Exceptional

New Year’s in Cancun
Amazing stay, excellent service.
Claudia, 5-night trip

10/10 Exceptional

Great staff especially Miguel Dominguwz, Victor Navarrete and Ruber Grajeda. All were helpful, professional and friendlY. Great room and hotel
shakil, 4-night trip

10/10 Exceptional

I love ❤️ everything in this hotel!
Viktoriya, 1-night trip

10/10 Exceptional

The staff, grounds, and food were amazing. This is a 5-star hotel. It was literally the best experience of luxury I've ever had!
frederick, 2-night trip

10/10 Exceptional

What an exquisite place. The hospitality and kindness was beyond my imagination.
Katie Mucklow, 3-night trip

10/10 Exceptional

Food and service was amazing
Lucia, 5-night trip

10/10 Exceptional

Great Hotel! Amazing Service
Amazing experience! We've stayed here before and we love the way it's service oriented and the staff say "yes" to pretty much everything we ask for. Also, because it's not all inclusive, there is less crowds and more personalized attention. Will be back next year!
Risa, 6-night trip

10/10 Exceptional

Being the hotel zone there are limited activities to be done and far from cancun downtown
Aisha, 3-night trip

10/10 Exceptional

The BEST
Shahd, 4-night trip

10/10 Exceptional

Extraordinary experience Excellent hotel and very friendly staff
carlos, 3-night trip

10/10 Exceptional

Everything was awesome!
Shemetria, 6-night trip

10/10 Exceptional

Kempinski hotel Cancun is a very nice hotel. The service is great. Room is very clean.
Kevin, 3-night trip

10/10 Exceptional

Loved everything about my stay at the Kempinski Cancun, the staff was friendly and very attentive and it was an overall very relaxing experience from the pool to the beach to the room, I’ll definitely be back.
Jesus, 4-night trip

10/10 Exceptional

Very clean facility and extremely friendly staff. I already have submitted a detailed review directly to Kempinsky.
Babu V, 5-night trip

10/10 Exceptional

Is an amazing hotel with a lot heritage and great facilities
Alejandro, 5-night trip

10/10 Exceptional

Every thing great hotel , definitely I will stay here again
Maher, 2-night trip

10/10 Exceptional

Great location, nice for a quiet stay while enjoying the beach and nearby restaurants
Abdulla, 4-night trip

10/10 Exceptional

Great hotel
Eric Robert, 3-night trip

10/10 Exceptional

Very nice Employees. Reading every wish out of the mind. Service Excellence at its best. Unbelievable.
Stephan, 12-night trip

8/10 Very good

Needs serious property renovation. Close to restaurants but very limited on property. Staff is fantastic! All smiles, helpful and courteous!
Patrick, 4-night trip

10/10 Exceptional

Excellent quality of stay
Bartosz, 7-night trip

10/10 Exceptional

Wow i was amazed with property and staff. First time staying at this resort.
Pedro, 2-night trip

10/10 Exceptional

Nice and quiet hotel
Shirel, 2-night trip