Unfortunately, my experience at this hotel was extremely disappointing. From the moment we arrived, the lobby had a strong unpleasant smell. To reach the rooms, we had to use an elevator and push through a broken door that constantly got stuck. The key cards barely worked. The hallway carpets were filthy—full of trash, hair, stains, and even a large wet area near our room. The carpet was so soaked that water came out around our sandals when stepping on it.
Inside the room, things were just as bad: the door jammed, the bathroom was dirty, the towels and sheets were stained and smelled bad, the shower had no hot water and made loud noises, and the sink faucet sprayed water everywhere. The coffee maker didn’t work, and the entire room smelled terrible.
We chose this hotel because it was pet friendly, but a staff member opened our room without permission. Our dog ran out, and she closed the door, leaving him loose in the hallway. Two housekeeping employees and the supervisor saw him, and none tried to help. He could have been lost.
Later that night, around 2 a.m. after Halloween Horror Nights, we returned to find the emergency exit door next to our room wide open, giving direct access to the street. At the hotel entrance, a drunk person had crashed into the hotel sign. We felt completely unsafe and decided to leave and return to Miami. I would not recommend this hotel. It urgently needs improvements in cleanliness, safety, and guest respect.