Jalisco Hotels

"My stay was unfortunately impacted by several service issues. Upon arrival, the front desk was unable to locate my reservation, resulting in a delay of approximately 40 minutes before I could access a room. When I was finally given a room and entered, I discovered it had not been properly serviced—the bed was unmade and there were dirty towels left in the bathroom sink. After contacting the front desk, I was relocated; however, the replacement room was of noticeably lower quality than what I had originally reserved. Additionally, on my second night, I left the “cleaning requested” sign on my door. When I returned late that evening, around 10:00 p.m., housekeeping was only then arriving to service the room, which was not ideal. Overall, while I had hoped for a more comfortable and seamless experience, these issues significantly affected my stay."

"It was such a wonderful experience to have everything we wanted and didn’t know we needed, LIVE MUSIC, a few steps away. Great brother/sister trip."

"Everything was absolutely perfect !!!"

"It's always a pleasure staying at Portobello, great location, great staff."

"Excelente hotel,ubicación personal amable.Nos gustó mucho !Ampliamente recomendado."

"Perfect place to stay "

"We were very pleased with our stay. Would definitely recommend and return again. The arrival detail in the room was very good!"

"No comment"

"Everything was great! The service, the restaurant and bars were top notch!"