I want to start out by saying that this is very beautiful, well maintained property. We booked and prepaid a one night stay while trying to evacuate from the Florida panhandle during our vacation. We’ve driven this route home dozens of times but never under a state of emergency and mandatory evacuations. It became clear early on that what should’ve been an 8-10 hour drive was going to significantly longer and that we would be arriving at the hotel later than expected. I spoke to hotels.com and the property staff multiple times throughout the night to ensure that the room would not be cancelled because of a super late arrival. We stayed in constant communication with the hotel staff as arrival times changed dramatically as more and more routes were closed, rerouted, and evacuation traffic significantly increased. My last contact to the hotel was to inform them that our arrival would be after 3 am but we were coming and was assured the room would not get cancelled. When we arrived at 4am with a road weary toddler in tow and 18 hours drive time logged, the room had been cancelled and informed that in order to stay, we would have to pay for another room. After a lengthy and uncomfortable conversation, we did get checked in but this only added to an already rough day, and the hotel could’ve done more to help.