Hotels in Kantenah

"The staff were very professional and very polite. Room was clean, bed very comfortable. Food was okay. "

"Tropical paradise with attentive staff"

"Food is great. Staff are very friendly and they maintain the place very clean."

"Everything was great "

"We stayed at Paradisus Playa del Carmen and had an excellent experience overall. The resort truly deserves five stars. Our room was spotless, and housekeeping was outstanding. Every day while we were out, the staff cleaned the room, refreshed the bed sheets, and made it feel like the first day again. The pool area was very clean, well organized, and never felt crowded. Poolside service was attentive, and the drinks were high quality. The pool buffet and lunch options were delicious, with great variety and fresh ingredients. Chefs and staff clearly cared about food quality and presentation. The main buffet was open from morning until late evening and offered a wide selection. In addition, there were several specialty restaurants with very good food, and reservations were generally manageable. The beach area was clean and relaxing, with towels, a beach bar, and activities like kayaking included. Entertainment and shows were enjoyable and added to the overall experience. A few small cons: shows were held in different locations each night, so following the schedule was sometimes confusing. Also, some restaurants closed briefly between meal times, and the main pool and pool bar closed around 6 PM, which felt early. Bars in family areas also closed around 10–10:30 PM. Overall, these were minor issues in an otherwise fantastic stay. We would happily return and highly recommend this resort. Booking through Expedia was smooth, and staff professionalism made the vacation stress free."

"The facility and staff were amazing the entire trip"

"The staff were always so friendly and helpful. "

"Amenities for kids were great the rooms are clean and staff is very attentive and pleasant. "

"Stay was in November 2025: Exceptionally clean and a modern style facility. Breakfast buffet has many, many options that you'll find something to satisfy your taste. The other restaurants and good was good as well with our favorite being the steak house restaurant as we decided to eat there twice during our stay for dinner. Our next favorite would be the Hibachi restaurant. We were Enclave members and absolutely loved the separate quarters and amenities for VIP members. The staff were all so friendly and helpful with a special thanks to Eduardo our personal concierge who introduced himself on Whats App before we even arrived and then meet us on day one and made us feel like we were his only attending guests. The resort is so so so huge, but luckily we stayed in building #1 as a VIP (Enclave) members and did not have to experience far walks or waiting for the curtesy golf carts for guest. We encountered plenty of raccoons on the resort that roam freely however if you truly don't bother them they won't bother you. My daughter and I had a great time celebrating her 35th birthday and overall I give this resort a 10 out of 10. I honesty can't find something that I ultimately disliked. "