It said on hotels.com that they had a gym and a spa for their guests. The cost for the spa was 35 euro, but it was no info that you had to pay 35 euro for the gym. I talked with the manager and informed her about the text on hotels.com, that it was no information about the cost for the gym. I booked this hotel only because they had a large gym I could use. The manager told me that she new about the "problem" and that she had informed Expedia about it. So after a long discussion where I believed I had the right to use the gym (free of charge) the manager did not agree and would not let me use it for free.....
And just to top off the bad service, the next morning there was no hot water in the shower. I let the water run for 30 minutes. Tried calling the reception, no answer. So it ended up being a very cold shower that morning. At checkout, there was a cheerful girl who had only one excuse, she had just started work.