Staff was courteous & as helpful as possible with many of my issues maintenance related. I reserved rooms at this property for the indoor pool which apparently has been out of service for quite some time due to a pump issue so, not great from start. I honestly did not want to stay with that discovery when checking in but, it would have been a late cancel so I would have been charged regardless. Rooms were quite smaller than pictures indicated and not cleaned well. Dust throughout carpet corners and found body spray on floor from previous guest. It was next to impossible to get into our room with keycard. Had to ask for new keys half dozen times and still took 5 minutes to get lock to engage 75% of the time, beyond annoying. The outer doors of the building required the keycard also but some supposed issue caused those to not work either meaning everytime went outside, had to walk around to front door then back down to rooms each time. Paying nearly $400 for 2 rooms/2 nights, roughly a third my monthly morgage, I expect more. I have to switch rooms to have a quarter of what any customer should get without question. Like i said, I did NOT want to check in but, who can afford to be charged for late cancel AND getting the rooms they still need? I would prefer a refund for my complete stay but, at minimum, I will NEVER stay at this property again. It was dirty, unkempt, falling apart, falsely advertised (amenities/rooms/pictures). Worst I've seen on Hotels.com to date. DISAPPOINTED