Our room was nice and cosy, although not very convenient with only 1 storage cabinet for a family of 4. The view is outstanding. The staff was polite and helpful, although with limited resources.
The hotel sits on a cliff side, so it's not very easy to access all the rooms by foot, there is a shuttle service.
Internet is unpredictable, we did not have a decent signal for most of our stay, which includes no TV either, since all the channels are through internet.
The restaurant has good food, but many items on the menu were not available during our stay.
The rooms are not serviced daily, we had to ask for house keeping.
Let's keep in mind that the area is not well developed, so we understand the struggle to keep up with modern tourism expectations. It is overall a good place to stay in the El Nido area, with downsides to consider as well.