I ended up there because I needed a hotel and no one at the airport spoke English or any other language. It's reasonable but disappointing because it has a 5-star appearance. The Service Book speaks about business centre, 24-hour service, restaurants open all day long and so on. The business centre is permanently closed and no one knows where the key is and when it will be opened. I needed to print 3 pages, they kindly offered me the administration PC, but it had a XP as operational system, no adobe acrobat reader and no text editor, so we couldn't even open the file. The bathroom doesn't have a bathtub (not that I would use it, but we're talking about a 5-star-like hotel), and I could never find the restaurant open at 3 p.m. nor for dinner, except for a Chinese restaurant that sold Cantonese kitchen. Personnel are extremely friendly, but language communication is extremely difficult, as elsewhere in Beijing. I had to eat at a nearby McDonalds because they couldn't inform me about a restaurant and there was nothing similar to one in the surroundings.