Hotel is excellently located to public transport access points, overall appearance of the hotel is well maintained and cleanliness was welcomed compared to other hotels in London, most staff very helpful when required. However, incidents such as, waiting for approximately 12 minutes in a queue to register upon arrival at the hotel was inconvenient, an unbbħ civil/cold interaction from member of reception team in comparison to other reception staff towards other guests was disappointing and WiFi & TV remote did not work. Thankfully, WiFi and remote unit resolved promptly! Surprisingly, the attached independently owned rooftop bar users [non-hotel guests] all use the main hotel entrance to access the bar, resulting in the lobby being crowded and access to one of the 2 x working lifts being restricted to these non-hotel guests when they arrived in the lobby after queuing outside the hotel entrance. I saw myself having to wait for the other lift to become available when the bar access lift was empty & being held for bar users to use….very inconvenient as a disabled person! Why was it never considered that there should be a separate entrance/exit for bar users; who happen not be guests of this hotel to use!?
Finally, hotel information/guidance i.e WiFi, room amenities (AC & TV), guest services, point of contact for anything, and local attractions/services would have been welcomed within the room!