The room itself was clean and well laid out. The bed was comfortable. However, the elevator was quite small and required multiple trips to accommodate our four pieces of luggage and two people. There are too safety issues. One, at night there was no light at the third floor landing, and the stair down aw within inches of the door jam. Second, while attractive, the shower pan is quite slick, and the was no element available to put down to maintain footing, in addition the step down from the show was about 8 inches, and there is nothing solid to hand on to while stepping from the slick surface.
I believe both of these issue can be easily fixed.
The reception process was easy an quite friendly.