The hotel is my favorite place in Jakarta since 2018. Super clean and cozy rooms. Staff is always at the top of expectations, friendly and professional. Unfortunately during my last visit I've experienced the new pick-up policy which foreseen to pay for any taxi access to the lobby pick-up point, a fee for 3.000IDR and same when they drop-off unless you don't do it down on the street out of the hotel security and on very traffic roads (I won't immagine if a family with children... horrible). Not such big amount, but if you are used to get out 2-3times a day, it's about 18.000IDR but and i don't understand why shall I be surcharded for what i believe is in my right if I'm hotel guest.