Located on one of the most expensive real estate in Islamabad. Furnished with good quality furnishings, and fittings but not matched according to rooms.
we were to arrive late at night so informed before hand but room with spare mattress as specified beforehand was not ready , and when provided, it was one of the dirtiest mattress and blanket and staff insisted that that's all they have.
Not all the rooms have all the amenities as listed , our room did not have minibar, hairdryer and not even a window. The room had designer beds but not suited for the room as they were very big two single beds very uncomfortable. The washroom had commode with poor flushing system ( we had to flush 6 time to get rid of previous contaminates) , AC was dripping water all night on the bed.
Next morning we ordered breakfast which arrived after 2 hours dead cold. at this stage we wanted to cut short our 4 day trip and go back but were promised by a staff member that they will change our room. It took another full day to fulfill their promise.
as we shifted to our new room, their staff assured us based on our complains that old room will not be in service any more till fixed. (their assurance lasted only few hours)
New room was a lot better, it had a window..., minibar, and folding bed with brand new blankets instead of the dirty mattress they insisted was their best.
This room had its own problems but was much better than before so we stayed the remaining two days.