The listing on Hotels.com described the property as “Econo Lodge Inn & Suites Hardeeville I-95” and claimed it was the newest hotel in town. However, upon arrival, the signage simply read “Econolodge” (see attached photo), and the condition of the property clearly contradicted the claim of being new or recently built. In fact, the facility appeared outdated and poorly maintained.
This experience felt like false advertising, and I would not have booked the property had the listing been accurate and transparent. I trusted the information on your site and felt misled, which significantly impacted my travel experience.
I request that you review this listing for accuracy and take appropriate steps to ensure other travelers are not similarly misled. I would also appreciate a response regarding how this situation can be rectified.
Thank you for your attention to this matter.