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West Lake Home Hotel & Spa

3.5 star property
Lakefront hotel with restaurant, connected to the convention center, near West Lake

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Photo gallery for West Lake Home Hotel & Spa

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing
Room amenity
View from property
Minibar, in-room safe, blackout drapes, soundproofing
Lobby lounge
Experience the tranquility of West Lake at West Lake Home Hotel & Spa. Start your day with a breakfast buffet, then unwind on the serene terrace or take advantage of dry cleaning services. With in-room WiFi and a 24-hour front desk, this hotel offers convenience and connection.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Parking available
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Room service
  • Babysitting
  • Airport pick-up service
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff

Feel at home (6)

  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Executive Single or Double Room, Lake View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Ceiling fan
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Single or Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Ceiling fan
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single or Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard King Room

Standard King Room | Minibar, in-room safe, blackout drapes, soundproofing

Standard King Room

Highlights

Soundproofed
Fireplace
Air conditioning
Refrigerator
LCD TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

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Superior Double Room, Courtyard View | Balcony view

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  • Airport transfer
  • Laundry facilities
  • Free WiFi
  • Air conditioning
9.4 out of 10, Exceptional, 10 reviews
The price is $24
$27 total
includes taxes & fees
Mar 10 - Mar 11
Moonlit Suites Hotel
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About the neighborhood

Map
No. 156 Yen Phu Street, Tay Ho, Hanoi

What's nearby

  • West Lake - 6 min walk
  • Dong Xuan Market - 3 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • Hoan Kiem Lake - 4 min drive
  • Hanoi Old Town Night Market - 4 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 30 min drive
  • Hanoi Long Bien Station - 7 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 19 min drive
  • Airport pick-up service

Restaurants

  • ‪SunKat's Burgers - ‬4 min walk
  • ‪Phở Tứ Hùng - ‬3 min walk
  • ‪1946 - ‬2 min walk
  • ‪Nem lụi Bánh Xèo - ‬6 min walk
  • ‪6 Degrees Cafe - ‬2 min walk

About this property

West Lake Home Hotel & Spa

West Lake Home Hotel & Spa puts you just a 5-minute drive from Hoan Kiem Lake and West Lake. Free perks include buffet breakfast and WiFi. Also, Dong Xuan Market and Ho Chi Minh Mausoleum are just a 5-minute drive away.

Languages

English, French, Italian, Japanese

At a glance

DONE

Hotel size

    • 36 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Transfers

    • Airport pickup (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle

Renovations and closures

The property is closed between March 4 and December 31.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 330000.0 per day

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards and cash.

Also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

Is West Lake Home Hotel & Spa currently open?

The property is closed between March 4 and December 31.

Does West Lake Home Hotel & Spa offer free cancellation for a full refund?

Yes, West Lake Home Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at West Lake Home Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at West Lake Home Hotel & Spa?

No, unfortunately, but there's discounted parking nearby.

Is airport shuttle service offered by West Lake Home Hotel & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is VND 410000 per vehicle.

What are the check-in and check-out times at West Lake Home Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

Are there restaurants at or near West Lake Home Hotel & Spa?

Yes, there's an onsite restaurant.

What's the area around West Lake Home Hotel & Spa like?

West Lake Home Hotel & Spa is located on the waterfront in Tay Ho, a short 6-minute walk from West Lake and 16 minutes' walk from Tran Quoc Pagoda.

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West Lake Home Hotel & Spa Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Good

Jinky joy y, 2-night trip

6/10 Good

1-night trip

6/10 Good

Ganesh Raj, 7-night trip

10/10 Exceptional

Great value for money and located centrally
Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Sharon, 1-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Lloyd, 3-night trip

8/10 Very good

1-night trip

6/10 Good

avraham, 3-night trip

4/10 Fair

Not clean, service is subpar, outside of location would not recommend
10-night trip

10/10 Exceptional

1-night trip

8/10 Very good

1-night trip

8/10 Very good

This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
1-night trip

8/10 Very good

Voor iets meer geld veel meer comfort.
We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer.
willem johannes, 1-night trip

6/10 Good

Blood stains on pillow and lizards in bed。it was okay
1-night trip

10/10 Exceptional

5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。
3-night trip

8/10 Very good

出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。
1-night trip

6/10 Good

3-night trip

8/10 Very good

KENJI, 3-night trip

6/10 Good

호안끼엠보다 좋은 West Lake주변의 호텔
예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함
hyeong wook, 2-night trip

4/10 Fair

1-night trip

8/10 Very good

Nice location and nice view to the lake. Personnel is very helpful and friendly.
4-night trip

8/10 Very good

Lloyd, 3-night trip

6/10 Good

夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。
あまりりす, 3-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Good hotel
Very friendly staff. Nice breakfast. Good location
Alexey, 5-night trip