From the point of check-in, it was very clear that the staff were very uptight and unwelcoming. Nobody helped us with our luggage into our room, despite them helping other people. Moreover, the Wi-Fi did not working at all during our 6 day stay. What rubbish service is this? I have never been to a hotel whose Wi-Fi didn’t work! When I went to reception to ask about this, the extremely rude lady with the scary looking makeup kept serving others and ignoring me, when she finally had the time to serve me she was so so rude! I honestly can’t believe how rude, uptight and unprofessional she was. Did not care at all, didn’t even say hi and just said “Wi-Fi problem”, not even an apology or a timeframe to when it will be fixed. I can see that reception rudeness is a common complaint amongst other reviewers too. Staff didn’t even say bye when we checked out. Perhaps this hotel needs to teach their uncivilised staff how to have basic manners. Wouldn’t recommend this place at all