This small hotel is located in a converted family palazzo and the room we had was beautiful and the layout quite interesting (our room had 3 floors with small staircases dividing each level). The front desk staff, however, was not up to par for a 4-star hotel and the ambience in the lobby was quite cold and sterile. The first concierge who checked us in was excellent (although I didn't catch his name) and he offered to help with dinner reservations, etc. and anything else we might need during our stay. The other 2 concierges we encountered during our stay (a female and male) were not helpful at all, and simply kept recommending the restaurant next door (Retabló) to every guest rather than offering more suggestions. (Retabló was excellent, but there are a lot of other good choices in Noto). When we asked for wine glasses for our room, the female concierge said we should go up to the rooftop bar to get them ourselves. When I questioned this slightly, she quickly changed course and had them delivered to our room. Also at checkout she wanted us to fill out a survey about our stay at the desk right in front of her, which we declined. Very odd. The rooftop terrace is lovely with beautiful views but it felt stiff and somewhat cold as well and drinks were quite expensive. Overall the hotel needs more ambience and warm energy for the price--especially in the lobby. We would look elsewhere for a better value in Noto if we visit again.