I only have a couple complaints... Esp after spending more to get better.. The biggest one was, I didn't feel our room was cleaned properly. There were crumbs and a coffee mark, on the coffee bar counter in the room.. The bathroom counter had a few pieces of hair on it and the faucet did not look cleaned, looked like dry soap suds. The pull out bed was going to be used until we pulled it out, they def don't clean the mattress protector on that bed, as it had stuff all over it, and there wasn't even a sheet to put on it. I couldn't go ask for clean bedding or feminine products my daughter ended up needing, because no one would come to the desk to assist me. I went to the desk 3 different times and no one came to help so I went to the store in the middle of the night. Then had to walk all the way around the building bc I was told we could use any door, but it was locked when I came back.