We have stayed at this hotel before and knew it was not good, but as we wanted to stay in the town for the jazz festival we didn't have much choice, and hoped it might have improved. We were wrong, and if anything it was worse. The bed had springs poking through the mattress, to remote didn't work, nowhere in the bathroom to put a wash bag and nowhere to put shampoo etc in the shower except the floor. Breakfast was chaotic on the first day - no menu so you had to make your mind up on the spot as to which items you wanted cooked. Only other options were cereal or toast (which you had to cook yourself with an inadequate toaster). No marmalade. Cooked breakfast ok, but ingredients cheap. So bask, that we paid to eat out on the following two mornings (Henry's in the High st, which is everything that the Star Is not. Saturday the room was not cleaned, though to give them some credit we did get a bottle of wine as a way of apology. Sunday room not cleaned until after 4pm and then the bins were emptied but the liners not replaced and the glasses were removed but not replaced so we couldn't drink the wine! Had to endure the breakfast again on our last morning because of checkout etc and this was a shambles. No tables laid, most of the food not put out, napkins run out, ordered fried eggs and got scrambled! We will not be returning.