Communication is a problem. They say they will contact you about problems and never do.
They had major construction going on right outside their bay front rooms that wasn't communicated. (They start at 7am). If I had known this, I wouldn't have booked. Not even if the room was free. They said they had it posted on the website, but admitted you could easily miss it. Another couple we met, was furious, as they also said there was no posting about it, and when communicated were also ignored with no resolve.
The rooms are not inexpensive, their communication & resolutions for problems non existent, and transparency poor. Even the location was not worth this last stay for us, and I am still waiting for a call that was promised last week. We have not gotten our invoice, as promised via email, because they wanted to make sure what was promised would be delivered. I am not holding my breath. We will not be staying here again despite the great location. It's just too poorly managed for the $$$$.