This is to advise you that we were utterly disappointed with our stay at Hill Rise by Edwards Collection.
• Driving to the place, it took us over an hour to find the address, as the address given was 79 Dumbula Road, whereas the actual address is 33! There was only a tiny hidden sign post. No one answered the phone and upon reaching, they did not open the gate for 15 minutes, despite honking the car horn in the rain.
• Polite but utterly incompetent Manager and his helper/waiter, who was about 20 years old had no clue about service. I had to help
• The place is nothing at all like the photos; photos and website descriptions were completely misleading. Photos taken by fixing mirrors to extend the views/size. Only one house with 4-5 rooms in a line off a corridor leading straight to the kitchen. As a result the whole place had constant cooking smell.
• Could not stay in the bedroom because of smell. The bedroom had no views, no TV or phone in the room. There were blood stains on the bedroom carpet. Bathroom door would not close. (I have photos to prove) Smelly towels, blankets and pillows
We would not have accepted all this, but we had no choice at 6-7 PM on a rainy evening and no way to contact the owner, who presumably lives in Colombo and has left the property/guests at the mercy of the incompetent Manager