The staff was lovely. However, checkin was not so wonderful. We arrived and rang and rang. We called the Residence telephone number as well as the one on the door. FINALLY, Marianna came from across the street to meet us. She was very nice and offered us local info, wine, etc. But, honestly, i had a hard time getting over the initial confusion. AS OTHER HOTELS SOMETIMES ASK YOU TO CALL WHEN YOU ARE NEAR , RESIDENCE LE ISOLE MIGHT CONSIDER DOING THAT, TOO.