4/10
Staff are rude & not very accommodating. Upon check in I arrived at 2pm (check in is 3pm) I was frowned at if asking for early check in & when declined I asked if could access the facilities early to best make use of my time, on which is only possible if I paid €30 , for one hour access… poor. Same story with checking out, I had to leave for a flight at 2pm & due to having a suite (unsure how this changes anything) the staff would not entertain any form of late checkout what so ever. Beds had a big split / droop in the centre of the mattress. Duvet covers was cheap / possibly disposable covers & cushions of a poor quality also. Noise from outside leaked into the rooms until 11pm. I often stay in Frankfurt for business & stayed here purely for the gym / facilities which are good.. however the unwelcoming feel the staff leave you with alongside poor beds I wouldn’t stay here again
Kaelan
Viaje de negocios de 3 noches