Carana Beach Hotel

good location but very poor service. simple amenities and requests were not executed and problems with the room ignored. staff is mostly unattended. not acceptable for a so-called luxury hotel with high room rates.

Very private. Beautiful scenery. Good access to bus stop.

Beautiful villa, lovely private pool. Very clean and comfy bed. Good breakfast selection.

Staff was accommodating! I was not satisfied with my room and they changed it

We stayed at Carana Beach Hotel for our honeymoon in July 2018 and were EXTREMELY dissapointed by the experience. We booked well in advance and were offered a villa with a pool with direct sunlight in a private location. When we arrived we were placed in a room that had shade over the pool making it extremely cold and next to balconies that were 1 meter away. When we complained to management they offered to downgrade us to a regular room and a refund for the difference in rates, since we couldn't use the pool. At this point we were moved to the room furthest away from the beach with a terrible view, which we ultimately accepted so we could get the refund. However, when we requested the refund after our stay, the hotel lied saying that they never offered us a refund. As if someone in their right mind would downgrade from a villa with a pool to a smaller room furthest away from the beach and without a pool, as still agree to pay the original price. As if this were not enough, we had a numerous other issues including: - We found hair in a plate of food (this plate was never even refunded). - We specifically requested a vegetarian lunch box for a day tour and received a lunch box with meat, so my wife couldn't eat for the entire day. - The A/C broke down and maintenance didn’t fix it until the next day so we couldn’t sleep for an entire night due to the heat. - The WiFi in the room didn’t work for two days. Avoid this hotel at all costs.

We stayed at Carana Beach Hotel for our honeymoon in July 2018 and were EXTREMELY dissapointed by the experience. We booked well in advance and were offered a villa with a pool with direct sunlight in a private location. When we arrived we were placed in a room that had shade over the pool making it extremely cold and next to balconies that were 1 meter away. When we complained to management they offered to downgrade us to a regular room and a refund for the difference in rates, since we couldn't use the pool. At this point we were moved to the room furthest away from the beach with a terrible view, which we ultimately accepted so we could get the refund. However, when we requested the refund after our stay, the hotel lied saying that they never offered us a refund. As if someone in their right mind would downgrade from a villa with a pool to a smaller room furthest away from the beach and without a pool, as still agree to pay the original price. As if this were not enough, we had a numerous other issues including: - We found hair in a plate of food (this plate was never even refunded). - We specifically requested a vegetarian lunch box for a day tour and received a lunch box with meat, so my wife couldn't eat for the entire day. - The A/C broke down and maintenance didn’t fix it until the next day so we couldn’t sleep for an entire night due to the heat. - The WiFi in the room didn’t work for two days. Avoid this hotel at all costs.

Beautiful small beach, ideal for leasure and swiming in peace, hotel food mostly some kind of fast food, but on satisfying level, overall for recommendation if you want peacefull place gor enjoy in the sun and sea

Great room with beautiful terrace, beautiful location, friendly staff.

Nice rooms but overpriced. The staff is absolutely bored and can’t be bothered to look after the guests. Shame, they drag this otherwise acceptable resort down. For that price not acceptable, we won’t be back.

Красивый пляж (пожалуй, один из самых красивых на острове), комфортные номера. Очень плохо с едой: качество продуктов, маленький выбор, низкий уровень поваров, неадекватно дорого. Сервис so-so. На обед и ужин лучше уезжать из отеля.