2/10 Mediocre
27 de mayo de 2025
I went on Hotels.com and booked one of only 3 Hotels in Boardman just before arriving in town. 20 minutes later I arrived at the Hotel and attempted to check in. I rang the bell at the front desk 3 times and no one arrived, except for the feral cat trying break in the night window. I noticed a gentleman smoking a cigarette in the breeze way next to the office, I don't know if he worked there and was too busy, but I left. I did a live chat with Tanisha and she was very nice. She called the Hotel and explained my situation and they refused to refund the room. Now I am out $125.00 which I feel is a bargain, because if I stayed I believe that much more money would have been stolen by the "residents". Very unhappy about the experience and I am willing to remove this if I receive my money back.
Robert
Robert, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com