8/10 Muy bueno
18 de julio de 2025
Lovely Views, Lacking Hospitality
The location and natural backdrop were absolutely stunning. However, the hotel layout was confusing, and parking was not conveniently located near our room. No assistance was offered with our bags or directions, which made arrival more difficult than it needed to be.
At check-in, the front desk staff pointed out that our room was ready at 2pm, the standard check-in time, in contrast to another family whose room was delayed due to staff shortages. The comment felt unnecessary, as though they were doing us a favour for simply meeting the basic expectation.
We had pre-purchased breakfast for both mornings of our stay, but were told we needed to pay upon entering the restaurant. Each time, we had to show our receipts to prove otherwise, a frustrating experience that should have been easily avoided.
While the surroundings are beautiful, the service overall was below expectations. Management would benefit from investing in staff training to meet the standard such a location deserves.
Lena
Lena, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
