My stay at Home2 Suites by Hilton San Antonio Airport had both positives and negatives. The staff were excellent, but several issues affected the experience.
Upon arrival, the water was off for repairs, with notices saying it would be restored by 6 PM. When we checked in after this time, the water was still off, so we had to go out for dinner. We were unsure when the water was restored, which was inconvenient.
Our first room had several issues: the TV was unplugged, the remote lacked batteries, some light fixtures were missing bulbs, and the shower doors were off track. The second room had additional problems: a non-working bedside outlet, food trash left by housekeeping, a poorly made bed with a fitted sheet that barely fit, and visible mold in the shower.
The stairwells were dirty, with trash and food remnants on all three flights. Despite the hotel's eco-friendly claims, towels were replaced daily even when hung to dry.
Breakfast was good with trays for taking food to your room. However, the ice maker on the second floor was out of order the entire stay.
The gym was closed without explanation. The mall shuttle was convenient, but the airport shuttle was unavailable at 7:15 AM due to a lack of drivers, and the shuttle van’s inspection sticker was expired.
In summary, while the staff were friendly and the mall shuttle useful, the hotel needs significant improvements in maintenance, cleanliness, and adherence to eco-friendly practices.