6/10
Marketing photos can tell a different story. A very average place - asked to contact the driver who was to collect us from the Riad in Marrakech only they did t answer or reply. So, various other calls and messages to sort it. On arrival the reception is looking very tired and had lots of flies flying around. The rooms are very tired - holes in curtains, batteries in air conditioning remotes not working and to top it all off my elderly mother couldn’t lock her room from inside. I reported this to Tim who proudly told me that he never locks his room but that he would get Mohammed to look at it. Not particularly reassuring or relevant for a lady in her late 80s! This never happened and so the door couldn’t be locked from inside. No apology or explanation form Tim but just ignored the problem. The bathrooms are basic - shampoo and shower gel like bathroom cleaner. Pool is ok but the poolside furniture is also tired and uncomfortable. The restaurant was full of flies and moths. Windows could do with a good clean so one could enjoy the view. The local staff try their hardest - food is average. Lots of potential but the place just needs bit of love and attention.
Christopher
Viaje de 3 noches en familia
