The location is great and the building is beautiful. We were here a year ago, so could compare service. The service this year was not as clear as last year. The manager was very helpful, when we could find him. He was very helpful, but his English presents a bit of a barrier. We spoke to other guests who were at a loss what to do for breakfast. I told them basically what to do. If no food options were laid out on the tables, just start looking in the fridge for breakfast items, make your own coffee & tea. Once you take charge of the meal, you can have a decent breakfast. I do not lay the blame on the manager as he tried very hard to help. I'm wondering if her needs more training and more support. When we were there last year, we had a room on the third floor. At that time our double doors to the outside (which is accessible to anyone wanting to get in) had no locks on that door. We didn't feel comfortable about that, but lived with it. This year, the person in that room told me the double doors did not lock and the occupant was a single elderly person who didn't feel safe at all. Last year we reported this problem and it appears it is still not fixed. We still give this place a good rating, but there needs to be some changes made and possibly more staff.