The staff at this resort were very rude. And everything was about a money grab. I even had to remind the staff several times About the VIP package which included free breakfast . After having a disagreement with the front desk, employee, Lisandro, he then advised the Staff working at the dining restaurant to charge us for items that we previously were told we were included in the free breakfast package . He had the staff repeatedly come back and charges for different items after the disagreement . They claimed there was 24/7 available for assistance, but when we called for several different issues regarding our room, no one answered the phone until the next day around 10 AM. The air conditioner, and two out of three of the rooms were not working. We asked him to take a look at the toilet that would not flush, they sent a maintenance man who did not look and told us that it was fixed. We then had to ask him to go back and look at the bathroom, which then forced him to actually fix it. These people were rude and unprofessional, and I will not recommend this stay to anyone.
They tried to charge my card without my permission/authorization for an activity that I told them I was not going to partaken and was simply considering it. No written contract, nothing was agreed-upon for this activity, and because they were upset that they could not make that money, they proceeded to charge my card, even after I told them no. As someone who travels quite frequently, this was not great