This "hotel" has two things going on for it really: great view and location. You can enjoy an unobstructed see view from the appartment and the hotel is located in the hearth of the old-town of Trapani.
Upon arrival (around 3pm) there was nobody to meet us, but luckily we were able to make a phone call and had somebody come in 20 min to let us in. (to be fair, they apparently emailed asking about our arrival time, but since we were travelling, we didn't get a chance to check email and failed to communicate our arrival time). The staff was helpful and resolved timely a couple of small issues we run into (one of the AC units not truning on and the TV not being able to tune on any stations).
The disappointments were due to the cleanliness of the appartment (bathroom especially, old cabinets, sink etc) - this is NOT your typical hotel. It's an appartment which has been re-purposed for renting out. The other big call-out is the location - while conveniently located close to downtown, the street is shady and the first impression is rather depressing. We didn't have any problems and felt safe at all times, but it's something to be aware of.
It's a fair deal for the money though.